This WhatsApp-specific privacy notice explains how Gravity Innovative Solutions uses WhatsApp to communicate with clients, prospects and partners, and how we handle personal information shared through that channel.
1. Purpose of Using WhatsApp
Responding to inquiries about our services.
Sharing project updates, appointment reminders and customer support information.
Delivering important service-related notices (billing, scheduling, delivery updates).
2. Information We Collect
When you communicate with us via WhatsApp, we may collect:
Your name and phone number (as provided by WhatsApp).
Messages, attachments, images, documents or other files you send us.
Any service-related information you provide to help us fulfil your request (e.g. project details, address, order references).
3. How We Use Your Information
To respond to your requests and provide the services you ask for.
To maintain records of communications for project continuity, service quality and legal compliance.
To improve our customer service and support processes.
4. Data Sharing & Third Parties
We do not sell or rent your personal information to third parties.
WhatsApp is a service provided by Meta Platforms, Inc.; use of WhatsApp is also governed by WhatsApp's privacy policy. For details, see WhatsApp Privacy Policy.
We may disclose information where required by law or to protect our legal rights.
5. Data Security
We implement reasonable technical and organisational measures to protect the data you share with us via WhatsApp. Please note that no electronic communication is completely secure; WhatsApp messages are subject to WhatsApp's own security measures (including end-to-end encryption for personal chats).
6. Your Rights
You may request access to the information we hold about you that was provided over WhatsApp.
You may ask us to correct or delete personal data you shared via WhatsApp.
You can opt out of receiving communications via WhatsApp at any time — simply notify us using the contact details below.
7. How Long We Keep WhatsApp Data
We retain WhatsApp messages and files only as long as necessary for the purposes described above, or to comply with legal obligations. Retention periods may vary depending on the type of data and applicable law.
8. Contact Us
If you have questions about this WhatsApp Privacy Policy or wish to exercise your data rights, please contact us: